Garage Door Blog - Overhead Door Brookfield

Overhead Door Featured in Southern Living's 2017 Idea House

Posted by Overhead Door Company of Brookfield on Wed, Sep 13, 2017 @ 03:57 PM

The 2017 Southern Living Idea House on Bald Head Island, North Carolina, is the perfect getaway. Its laid-back, coastal vibes make it look and feel like a dream, and Overhead Door got to be involved in bringing this dream to life. 

southern living idea house 2017Photo: 1. Laurey W. Glenn; Styling: Buffy Hargett Miller Via Southern Living

The two custom Mahogany wood finished doors (pictured here) were installed on the front of the Idea House by Overhead Door’s Red Ribbon Distributor, Overhead Door of Wilmington. The doors not only function as eye candy, but they’re also used to shelter golf carts, as no cars are allowed on the exclusive island.

The Mahogany wood harmonizes perfectly with the rest of the four-bedroom, four and a half-bath, 3,281-square foot home, which showcases the latest residential design ideas and style tips.

“Exceptional quality and tradition are hallmarks of both Southern Living and Overhead Door. The 2017 Idea House highlights the best of both,” said Heather Meiner, Brand Manager of Overhead Door (Press Release).

Located two miles off the coast of North Carolina, the 2017 Southern Living Idea House stays true to traditional Southern style with its large wrap-around porch made for entertaining and a private garden off the master bedroom.

Pick up a copy of Southern Living’s August Issue to peruse more pictures of this stunning, beach chic home — or if you’re in the area, you can visit! From Sept. 9 through Oct. 29, 2017, the Idea House will be open for tours.

For information on location, tickets and visiting hours please visit southernliving.com

southern living magazine 2017 idea housePhoto credit: via Southern Living

Photo credits: 1. Courtesy Southern Living, a division of Time Inc. Lifestyle Group, photograph by Laurey Glenn. Southern Living is a registered trademark of Time Inc. Lifestyle Group and is used with permission.

Garage door industry issues consumer alert

Posted by Overhead Door Company of Brookfield on Thu, Jun 22, 2017 @ 02:09 PM

Garage door industry issues consumer alert

(BPT) - A nationwide garage door repair scam has prompted the garage door industry to issue a national consumer alert. The industry’s warning includes four short videos that describe the scam.

“We believe that hundreds of garage door and opener customers are victimized by these scammers every single day in America,” said Bearge Miller, president of the Door and Access Systems Manufacturers Association (DASMA).

He said consumers who have a broken garage door spring are particularly vulnerable. The scam artists typically perform unnecessary repairs and charge extremely high fees, racking up a bill for hundreds of dollars more than necessary.

Metro areas are targeted

“These scammers primarily operate in metropolitan areas,” added Randy Oliver, the president of the International Door Association (IDA). “When they scam 100 people in a population of a million, hundreds of thousands of people are still unaware of their tactics.”

Oliver runs a garage door dealership in San Antonio, an area that has had its share of scammers. He said the scam is now operating in dozens of metro areas from coast to coast.

Four online videos

To warn the public, the garage door industry has produced a series of four short videos that provide advice for consumers, including how to detect a scammer and how to fix minor problems.

To see the videos, click on the “Consumer Alert” tab at www.garagewownow.com. This is a non-commercial site that also includes a Dealer Locator to help homeowners find a qualified professional door dealer.

The videos were produced and approved by IDA, which represents garage door dealers, and DASMA, which represents the industry’s manufacturers.

Garage door industry issues consumer alert

 

  • Jun 12, 2017 Updated Jun 20, 2017

 

 

 

Garage Door Safety Month Reminders from Overhead Door

Posted by Overhead Door Company of Brookfield on Tue, Jun 13, 2017 @ 01:20 PM

Think-Safety-First

June has arrived. For a garage door company like us, this means it’s Garage Door Safety Month, a time the International Door Association (IDA) and the Door & Access Systems Manufacturers Association (DASMA), two associations that we are proud to be a part of, have designated to educate homeowners on the importance of keeping safe in and around the garage.

As you gather outdoors for summer picnics and parties, or even just spend an evening in the driveway chatting with the neighbors, we want you to keep something in mind. Your garage door is most likely the largest moving object in your home. If you are like many American families, it’s also the door you enter and leave the home from most often.

That’s why we’d like to share with you ten garage safety tips to keep your family safe this summer.

  1.  Mount the garage door opener control button out of the reach of small children (at least five feet from the floor) and where you have a clear view of the door.
  2.  Do not allow children to play with garage door remote controls; explain that the remote controls are not toys.
  3. Set a good example for children and discuss garage door safety with them; explain how to operate the door safely.
  4. Test your garage door opener’s reversing mechanism monthly by placing a 2 x 4 board in the door’s path. If the door does not reverse after contacting the object, call an authorized Overhead Door Ribbon® distributor at 1-800-929-DOOR for professional repair.
  5.  Know how to use your garage door opener’s emergency release feature. Your owner’s manual provides instructions.
  6. Visually inspect your garage door each month. Look at the garage door’s springs, cables, rollers and pulleys for signs of wear. If any of these components appear damaged, contact an authorized Overhead Door Ribbon® distributor for inspection or repair.
  7. Do not attempt to repair cables or springs. These parts are under high tension and require special tools for adjustment. Improper handling or disconnection can cause breakage and serious injury.
  8. To avoid damage to your door and opener, make sure you disable or remove any door locks, ropes, and/or cables prior to operating your opener.
  9. Use the release mechanism on the garage door opener to manually open the door using its interior or exterior lift handles. The door should lift smoothly with little resistance and should stay open around three or four feet above the floor. If it is difficult to perform this task, your door may be out of balance, causing premature wear. Call an authorized Overhead Door distributor for adjustment.
  10. To prevent accidents when a garage door is closing, invest in a garage door opener that features photoelectric eye safety beams, which are mounted a few inches off the floor and send an invisible beam across the door’s path. If the invisible beam is broken, the garage door will automatically reverse to its fully open position. The invisible beam provides added safety to the auto reverse mechanism, as the door does not have to contact an object in order to reverse. The Safe-T-Beam® is a standard feature on the entire line of Overhead Door garage door openers.

For more information on garage door safety and security, visit the Safety Information page

Tags: garage door, children, safety, garage, Garage door repair

DIY Garage Door Repair, Not Such A Great Idea

Posted by Overhead Door Company of Brookfield on Fri, Jun 02, 2017 @ 12:01 PM

DIY garage door repair isn’t a good idea

We all have a little DIY in us. When the faucet drips, you go to your local hardware store to pick up the parts you need and fix it. When there is a problem with the washing machine, you do some research and resolve the problem. The door starts acting up, so you self-diagnose the problem, watch a few garage door repair YouTube videos and you’re ready to get to work.

However, when there is a problem with your garage door, you should call a professional.

While it may seem easy enough, DIY garage door repairs come with some high risks.

 

Here are some reasons WHY you should never attempt DIY garage door repairs

Torsion Springs are Seriously Dangerous

A garage door with a broken torsion spring can fall rapidly and cause injury or death. However, the most common danger comes when your torsion springs break and you decide to undertake the repair/replace them yourself. Torsion springs can be very dangerous, and you not only need the exact tools for the job, but also need to have a good knowledge of the mechanics involved. Some of the parts involved in such a process can be life threatening, and must be handled with care and precision, which is why it is always recommended that you call in a professional, rather than trying to handle a replacement or repair by yourself. Failure to do so may leave you with injuries and/or damage to your property.

It is essential that you call a specialist to repair your garage door. It is not difficult to find a service provider or technician who is qualified to replace your torsion springs.

You Can Cause More Harm Than Good

As with any DIY attempt, our intention is to ultimately save money. However, when you try to repair your garage door, often you make the problem much worse – by causing more damage to the door which in turn could trigger damage to the garage itself, items in the garage or YOUR CAR!

Which will end up costing you more in the end.

 

Contact your local   Ribbon   red20ribbon-thumb_.bmp    Expert Today!

                                   Overhead Door Company of Brookfield

 

Tags: Garage door repair

Super Spring Savings!

Posted by Overhead Door Company of Brookfield on Wed, Apr 12, 2017 @ 12:12 PM
Screen Shot 2017-03-02 at 4.32.31 PM.png

Tags: 2013 builder brand use study

Tips for Consumers

Posted by Overhead Door Company of Brookfield on Wed, Apr 12, 2017 @ 11:42 AM

We know that within most markets there are companies and individuals who prey on consumers, especially ones who are not fully aware of how to locate a professional. Unfortunately, this is true within our very own industry and profession.

Here are 10 tips for consumers when choosing a garage door company:

1. Does the business have a brick and mortar office in the community?

2. Has the business provided you with names of satisfied customers?

3. Have you checked with the Chamber of Commerce?

4. How long has the company been in business?

5. Does the company carry insurance?

6. Many companies are members of the International Door Association, these firms adhere to a strict Code of Business Practices. 

7. Many companies are also accredited by the Institute of Door Dealer Education and use IDEA certified door technicians.

8. Does the company install and repair products in compliance with local, state and federal codes?

9. If you are in need of only repair or service work, make sure you obtain a firm estimate prior to authorizing the work. If the cost seems extremely unreasonable, it probably is.

10. Although it may seem unimportant, are the company vehicles clean and professionally signed? Do they include a contractor license number?

TOP GDS* TECHNICIAN CHARGED WITH MULTIPLE FELONIES - CHARGES PERTAIN TO OVERCHARGING SENIOR CITIZENS FOR GARAGE DOOR REPAIRS

Posted by Overhead Door Company of Brookfield on Thu, Apr 06, 2017 @ 10:59 AM
On March 6, Tim Patterson, who has been a
leading garage door technician for Garage Door
Services (GDS), was bound over for trial in
San Diego Superior Court on nine counts of
felony residential burglary and nine counts of
theft, most of which are felonies. All charges
allege primarily that Patterson took financial
advantage of customers in the amounts
he charged for his garage door work. His
company, based in Dallas, Texas, was exposed
in our fall 2015 cover story, “The worst garage
door company in the nation.”
The lead prosecutor in the case is Paul
Greenwood, deputy district attorney and the
head of the Elder Abuse Prosecution Unit
of the San Diego District Attorney’s Office.
If convicted on all counts, Patterson faces a
possible sentence of 10+ years in state prison.
Greenwood said that the residential
burglary charges allege that
TOP GDS* TECHNICIAN CHARGED
WITH MULTIPLE FELONIES
CHARGES PERTAIN TO OVERCHARGING
SENIOR CITIZENS FOR GARAGE DOOR REPAIRS
Patterson “entered a residence with the intent
to steal.” At the March 6 hearing, nine of
Patterson’s customers testified, along with
three other San Diego-area door dealers who
had inspected Patterson’s invoices and work.
Eight of the nine testifying customers were
senior citizens.
Sample invoice from Patterson
In our fall 2015 cover story, one of Patterson’s
invoices was published (below). This invoice
was given to a 90-year-old woman in San
Diego, charging her $2,126.80 for parts and
$2,059.89 for labor on a three-hour service
call. After a few other charges and discounts,
the total was $4,274.
For that price, the customer received
only a hardware overhaul on one door, a new
opener, and the normal related service. Many
dealers might charge $750 or less for the
same service.
A closer look at the charges
The invoice contains several items that
double- or triple-charge
for the same item or service. Specifically, this
elderly woman was charged $459.98 for two
torsion springs, another $259.99 for “Torsion
System Deconstruction,” $269.99 for “Torsion
System Reinstallation,” $299.99 for “Track
Reset and Alignment,” and $199.99 for “Door
Balance.” Other hardware charges (rollers,
brackets, cable, drums, etc.) totaled $766.87
plus another $139.99 for a “Lifetime” parts
warranty, $189.99 for “Lube and Tune Service.”
For the opener, a LiftMaster 1/2-HP
screw drive opener with rail and a 3-button
transmitter, Patterson charged her $719.97 plus
another $199.99 for “Motor Service,” $199.99
for “Garage Door Motor and Accessorie (sic)
Installation,” and $37.52 for “Remote/Keypad
Reprogramming.”
Other charges included $29.99 for
“Removal and Disposal of Materials,” another
$25.00 for “Garage Opener Haul Off,” and
$99.95 for “Recycling, Disposal, and Fuel.”
Yet, she received $198.81 in “discounts.” As
reported in our fall 2015 article, Patterson
would have been praised and even rewarded for
such an invoice.
Top gun
According to a former GDS employee,
Patterson made more than $300,000 for
himself in 2015 and was rewarded with
a trip to the GDS Christmas
party at the company’s Dallas
headquarters. Several internal GDS
records praise Patterson as a “top
gun” for high invoices.
The service for this one invoice
was provided on June 2, 2015,
under GDS’s California contractor
license (#927739). At that time, that
license was under suspension. The
Contractors State License Board
(CSLB) reported that GDS was
not allowed to perform any work
while under suspension. Yet there
is evidence that Patterson was
active constantly throughout the
suspension period.On March 6, Tim Patterson, who has been a
leading garage door technician for Garage Door
Services (GDS), was bound over for trial in
San Diego Superior Court on nine counts of
felony residential burglary and nine counts of
theft, most of which are felonies. All charges
allege primarily that Patterson took financial
advantage of customers in the amounts
he charged for his garage door work. His
company, based in Dallas, Texas, was exposed
in our fall 2015 cover story, “The worst garage
door company in the nation.”
The lead prosecutor in the case is Paul
Greenwood, deputy district attorney and the
head of the Elder Abuse Prosecution Unit
of the San Diego District Attorney’s Office.
If convicted on all counts, Patterson faces a
possible sentence of 10+ years in state prison.
Greenwood said that the residential
burglary charges allege that
TOP GDS* TECHNICIAN CHARGED
WITH MULTIPLE FELONIES
CHARGES PERTAIN TO OVERCHARGING
SENIOR CITIZENS FOR GARAGE DOOR REPAIRS
Patterson “entered a residence with the intent
to steal.” At the March 6 hearing, nine of
Patterson’s customers testified, along with
three other San Diego-area door dealers who
had inspected Patterson’s invoices and work.
Eight of the nine testifying customers were
senior citizens.
Sample invoice from Patterson
In our fall 2015 cover story, one of Patterson’s
invoices was published (below). This invoice
was given to a 90-year-old woman in San
Diego, charging her $2,126.80 for parts and
$2,059.89 for labor on a three-hour service
call. After a few other charges and discounts,
the total was $4,274.
For that price, the customer received
only a hardware overhaul on one door, a new
opener, and the normal related service. Many
dealers might charge $750 or less for the
same service.
A closer look at the charges
The invoice contains several items that
double- or triple-charge
for the same item or service. Specifically, this
elderly woman was charged $459.98 for two
torsion springs, another $259.99 for “Torsion
System Deconstruction,” $269.99 for “Torsion
System Reinstallation,” $299.99 for “Track
Reset and Alignment,” and $199.99 for “Door
Balance.” Other hardware charges (rollers,
brackets, cable, drums, etc.) totaled $766.87
plus another $139.99 for a “Lifetime” parts
warranty, $189.99 for “Lube and Tune Service.”
For the opener, a LiftMaster 1/2-HP
screw drive opener with rail and a 3-button
transmitter, Patterson charged her $719.97 plus
another $199.99 for “Motor Service,” $199.99
for “Garage Door Motor and Accessorie (sic)
Installation,” and $37.52 for “Remote/Keypad
Reprogramming.”
Other charges included $29.99 for
“Removal and Disposal of Materials,” another
$25.00 for “Garage Opener Haul Off,” and
$99.95 for “Recycling, Disposal, and Fuel.”
Yet, she received $198.81 in “discounts.” As
reported in our fall 2015 article, Patterson
would have been praised and even rewarded for
such an invoice.
Top gun
According to a former GDS employee,
Patterson made more than $300,000 for
himself in 2015 and was rewarded with
a trip to the GDS Christmas
party at the company’s Dallas
headquarters. Several internal GDS
records praise Patterson as a “top
gun” for high invoices.
The service for this one invoice
was provided on June 2, 2015,
under GDS’s California contractor
license (#927739). At that time, that
license was under suspension. The
Contractors State License Board
(CSLB) reported that GDS was
not allowed to perform any work
while under suspension. Yet there
is evidence that Patterson was
active constantly throughout the
suspension period.

Tags: Beware of overcharge for garage door repair

How to Choose a Garage Door Repair Company

Posted by Overhead Door Company of Brookfield on Thu, Mar 23, 2017 @ 11:32 AM

Get bids from two or three companies. You may be in a hurry to get your door fixed, but are you prepared to pay $500 to $1,000 for a $150 repair? Getting multiple bids is the best way to avoid getting scammed. In most markets, a second bid alone will reveal a rip-off. You can get these bids quickly over the phone. But when the technician arrives, let him know that he must get your permission before exceeding the bid. Don’t be afraid to reject any proposed extra repairs. Beware of the repair specialist. Many unethical garage door companies intentionally target repair work because (1) customers are desperate for a quick fix and won’t get other bids, (2) customers don’t know the real cost of garage door parts, and (3) customers don’t know a necessary repair from a bogus one. If you get one bid from a company that focuses on repair, get another bid from a long-established company that does garage door sales and service. Check the company’s BBB Business Review at www.bbb.org. If a company has a bad rating from the BBB, call someone else. But be aware that some A+ ratings from the BBB don’t necessarily indicate a clean company. Some unethical firms have learned to get BBB complaints resolved quickly. A company may have hundreds of angry customers who never thought to file a complaint with the BBB. Be wary of phones answered generically, such as “Garage doors” or “Door service.” This tactic is used by slippery companies that operate under so many names that they can’t even answer their own phones honestly. If a company answers its phone strangely, ask them, “What company is this?” If they balk at this simple, honest question, hang up and call someone else. Beware of excessive advertising. The top position on Google or the first ad in the Yellow Pages does not necessarily indicate a reputable company. In some cases, heavy advertising can actually indicate a disreputable company. The business model of rip-off companies is built on excessive advertising that is designed to get their guy to be the first and only technician in your garage. Massive advertising expense is actually a key reason why some companies must charge high prices. Look closely at the ads for excessive appeals. Beware of promises of many discounts and low prices, same-day service, phony-looking reviews or testimonials, and especially unverifiable claims such as “5 star” or “rated #1.” And watch out for $29 service fees. We’ve seen many final invoices with a low $29 service fee, yet with the total bill exceeding $1,000 and packed with exorbitant parts prices and unnecessary repairs.

Many unethical companies operate under several names so they can get more phone calls and make it difficult for customers to track them down later. Make sure that their name on their Google ad/ listing matches the name on their website. And check the list of “alternate business names” on the company’s BBB review. If it looks shady, call someone else. Check their address. Does their website list their street address? Many (but not all) rip-off companies operate only with (1) heavy advertising, (2) a cell phone, and (3) a pickup truck, but no storefront. Sometimes, to give the illusion of being an established business, they will publish a phony address. Check out their address on Google Street View to see if it really exists. If not, call somebody else.

 

 

Tags: Garage door repair

Overhead Door Earns Women’s Choice Award for Sixth Consecutive Year!

Posted by Overhead Door Company of Brookfield on Mon, Mar 13, 2017 @ 10:56 AM

Women consumers continually trust and highly recommend Overhead Door

LEWISVILLE, TEXAS, March 8, 2017 - Overhead Door, one of the leading manufacturers of doors and openers for residential, commercial, industrial and transportation applications, has earned the 2017 Women’s Choice Award® by WomenCertified® for ‘America’s Most Recommended National Garage Door Brand’ for the sixth consecutive year, demonstrating its long-standing trusted reputation among women consumers. The Women's Choice Award is based on customer ratings and a national survey distributed to more than 100,000 women. With women accounting for more than 85 percent of all consumer purchases in the U.S., the Women’s Choice Award seal allows customers to choose with confidence, knowing it’s a brand women trust and highly recommend to family and friends year after year.

“It is a privilege to once again be ‘America’s Most Recommended Garage Door Brand’ among women,” said Dennis Stone, President and CEO of Overhead Door Corporation. “Our Overhead Door Red Ribbon distributors’ commitment to providing convenience, service and peace of mind, with our top quality garage doors and innovative products, strongly resonates among women consumers.”

 

 

Get Your Garage Door Ready for Winter

Posted by diane hulswit on Thu, Sep 29, 2016 @ 12:51 PM

 

 

The garage door is the main access point to the home for more than 70 percent of homeowners, and as the winter weather approaches, it’s important for homeowners to ensure the operation and safety of your household’s main point of entry.

Weather Stripping

Check the weather stripping on the bottom of the garage door to ensure it is keeping out the cold air and not damaged or missing.

Maintaining the Hardware

Older garage doors can malfunction in the cold weather, so garage door maintenance and inspections are even more important during the Winter months. Metal parts of a garage door can contract during cold weather, which can lead to broken springs and other issues.

Homeowners should use a garage door lubricant on any moving parts. Lubricate the rollers, tracks and hinges and all moving hardware parts every three months. Wipe off excess oil with a cloth. As for the springs, use the same oil applied with a cloth. You are not only prolonging the spring’s life, but also reducing the noise the springs make when the door is operated.

Keeping it Clean

Clean your garage door regularly with mild soap, such as car detergent, and a soft bristle brush. Avoid using abrasive cleaners and very strong liquid cleaners which could damage the paint or cause delaminating.

Open Sesame: The Garage Door Opener

Pull on the trolley release cord and operate the door manually. Is it difficult to open and close? The electric operator only replaces manual operation, therefore it must move freely. If you have trouble operating it, contact Overhead Door Company of Brookfield. For your safety as well as your child’s, check the automatic safety reverse system of the door opener every month.

Get Your Annual Exam

Consider your garage door as an important part of your home. With appropriate annual maintenance, it will operate beautifully.

Ask Overhead Door Company of Brookfield to lubricate and adjust yourgarage door at least yearly. In a 10 step check-up, they will check the following:

– the sturdiness and adjustment of the hinges;
– the rollers for worn-out ball bearings, flattened rollers, and crooked rods;
– the tracks for premature wear and tear, loose bolts, and loose supports;
– the cables for wear and tear; especially near the pulleys and the lower support (corner bracket).

With these helpful tips, homeowners can ensure their garage door is safe, functional and secure well through the winter. 

Overhead Door Company of Brookfield can be reached at 203-740-7691.

 

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Tags: regular maintenance